My Work

I have designed and facilitated sessions for the hospitality and entertainment industry through my twenty years of experience in Central Florida as a Training Manager for the largest vacation destination in the world.

I have also been invited to speak for large and small audiences about my passion for guest service, effective servant leadership, and the power of storytelling.

My projects

I’ve been honored to design and teach opening team training for various operations, attractions, shows, resort hotels, and food & beverage locations in Central Florida. I’ve delivered training experiences that included dinosaurs, pirates, jungle skippers, ghosts, and, most recently, operations for the world’s most famous Mouse and the residents of Batuu in a Galaxy far, far away…

Career highlights

In 2001, I was on the opening team for Disney’s Animal Kingdom Lodge, helping bring the spirt of Africa to the Walt Disney World Resort.

In 2003, I was chosen to be part of the Walt Disney World Resort Traditions program, facilitating the Day One Orientation program that used storytelling and personal experiences to educate new employees (Cast Members) on the history and culture of The Walt Disney Company.

Also in 2003, I was presented with the Partners in Excellence award, the lifetime achievement award for Walt Disney World Cast Members.

In 2012, I became a project manager for the My Disney Experience project, creating and updating training for the system that allows Walt Disney World Guests to seamlessly link their vacation tools onto the wearable MagicBand device, synchronized through a customizable phone app.

In 2014, I joined the Four Keys Basics team, facilitating and creating training content based on Walt Disney’s core operational philosophies, dating back to the opening of Disneyland in 1955. I spent six years in this role, honored to be a part of the following openings and re-openings:

• Star Wars: Galaxy’s Edge
• Mickey & Minnie’s Runaway Railway
• Pandora–The World of Avatar
• Disney’s Riviera Resort
• Cirque du Soleil: Drawn to Life
• Pirates of the Caribbean
• Space Mountain
• Adventureland / Liberty Square Attractions
• Frozen Ever After
• DINOSAUR
• Festival of the Lion King
• Wildlife Express
• Wilderness Explorers
• Invictus Games
• Epcot International Food & Wine Festival
• Epcot International Flower & Garden Festival
• Disney’s Polynesian Village Resort
• Disney’s Wilderness Lodge
• Lightning McQueen’s Racing Academy
• Disney Junior
• Enchanted Rose Lounge
• Jungle Skipper Canteen
• Jock Lindsay’s Hangar Bar
• Creature Comforts / Starbucks
• Memento Mori
• Disney’s Coronado Springs Resort

In 2019, I was honored to be the Keynote Speaker for the Texas Association of Literacy and Adult Education in Houston, Texas. I presented their keynote address, “Be My Guest: Modeling Service Skills in Adult Education,” as well as a breakout session, “Storytelling in the Adult Classroom.”